Privacy Policy

This Privacy Policy describes how U.S. Vital Documents LLC, operating under the brand name ESTA Service Central ("ESTA Service Central," "we," "our," or "us"), collects, uses, discloses, and protects the personal data of users who interact with our website, mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy and our Terms of Service. If you do not agree, please refrain from using our Services.

A. Information You Provide Directly

We collect personal data that you voluntarily provide when you:

• Contact us with questions or support inquiries
• Register an account on ESTA Service Central
• Apply for an ESTA or other travel authorization
• Subscribe to newsletters or marketing communications
• Participate in surveys, promotions, or feedback requests
• Engage with our customer support

Depending on your request or ESTA application, we may collect the following information:

• Full name
• Email address
• Phone number
• Home and mailing address
• Date and place of birth
• Citizenship and nationality
• Occupation
• Passport number, issue and expiry dates, issuing authority, and photo
• Criminal and travel history (where legally required)
• Payment information

B. Information Collected Automatically

When you use our Services, we may automatically collect:

• IP address and device type
• Browser and operating system information
• Pages viewed, visit duration, and click behavior
• Referring and exit URLs
• General geographic location (based on IP)
• Cookies and similar tracking technologies

You can manage cookie preferences in your browser settings.

We process your data to:

• Provide, operate, and fulfill our Services
• Process payments and verify transactions
• Communicate with you regarding your application or inquiries
• Improve website performance and user experience
• Send important updates or promotional content (with consent)
• Prevent fraud and ensure data integrity
• Comply with legal and regulatory obligations

We may share your personal data with:

• Service providers such as payment processors, analytics platforms, and IT support partners
• Government or consular authorities to facilitate ESTA applications
• Legal authorities when required by law or in response to valid legal requests
• Successor entities in the event of a merger, acquisition, or sale of assets

We never sell your personal information to third parties.

We implement industry-standard security measures such as encryption, access controls, and secure data storage to protect your information. While we strive to safeguard your data, no system or transmission method over the internet is completely secure. You share your data with us at your own risk.

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Restrict or object to data processing
• Request data portability
• Withdraw consent for marketing or data processing

To exercise your rights, please contact us at info@estavisacentral.com

Your personal data may be stored or processed outside your country of residence, including the UAE. When we transfer data internationally, we take appropriate steps to ensure compliance with applicable data protection laws.

We retain personal data only as long as necessary to deliver our Services, fulfill legal and regulatory obligations, resolve disputes and enforce agreements. When no longer needed, data is securely deleted or anonymized.

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect or process personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately so we can remove it.

Our Services may contain links to external websites operated by third parties. We are not responsible for the content, security, or privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will update the Effective Date at the top of this page. Your continued use of the Services after such updates constitutes acceptance of the revised policy.

If you are located in the European Economic Area (EEA), your personal data is processed in accordance with the General Data Protection Regulation (GDPR).

• Request access to your data
• Correct inaccuracies
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Request data portability

You also have the right to file a complaint with your local data protection authority.

If you are a California resident, you are entitled to the rights provided under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal data we collect and how it is used
• Request deletion of your personal data
• Opt out of any sale of personal data (note: we do not sell personal information)

To submit a CCPA request, please email: info@estavisacentral.com

If you have any questions or concerns about this Privacy Policy, please reach out to us:

Email: info@estavisacentral.com