Terms and Conditions

These Terms and Conditions ("Agreement") outline the legally binding terms between you ("User," "you," or "your") and U.S. Vital Documents LLC, operating as ESTA Service Central ("we," "us," or "our"). This Agreement governs your access to and use of our website, mobile applications, and all related services (collectively, the "Services").

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of this Agreement, please refrain from using our Services.

ESTA Service Central is a private, third-party travel authorization assistance platform that provides professional support for US ESTA applications to the United States. We help users understand ESTA requirements, prepare supporting documentation, and ensure their submissions meet standard requirements. Please note that all final decisions rest solely with the official U.S. government authorities (U.S. Customs and Border Protection). ESTA Service Central does not represent or act on behalf of any government body, and we cannot guarantee approval of any ESTA application.

You may use our Services only if you are at least 18 years old and legally capable of entering into binding agreements. If you are under 18, you may use the Services only under the supervision of a parent or legal guardian who agrees to these Terms. When using our Services, you agree not to:

• Use the Services for any unlawful, fraudulent, or unauthorized purpose
• Impersonate any individual, entity, or representative of ESTA Service Central
• Provide false, misleading, or incomplete information
• Use bots, scripts, or automated tools to access or interact with the Services
• Disrupt, interfere with, or attempt to compromise the security or functionality of the Services or connected networks

ESTA Service Central offers professional support in the following areas:

• Understanding and clarifying US ESTA requirements
• Preparing and organizing US ESTA application documents
• Assisting with submission of applications to relevant authorities (when permitted)
• Providing continuous updates and customer service throughout the process

Please note that ESTA Service Central does not guarantee approval. All final decisions are made exclusively by the issuing government or consular body.

All service fees are clearly displayed on our website at the time of purchase. Fees may include our service or processing fees and government fees, when indicated. You are responsible for ensuring that:

• Full payment is made before processing begins
• The information provided during payment is accurate and complete

Payments are processed securely through third-party payment gateways. We do not store your full payment card information.

Customer satisfaction is one of the Company's priorities. Consequently, we offer our customers the option to apply for a refund in the event that they are not satisfied with our professional assistance services.

If you wish to request a refund, you must submit your request to our official contact email address, clearly stating the reason for your request. To ensure a timely resolution, refund requests must be submitted exclusively through this channel, as external payment disputes may suspend the review process and delay resolution.

The Customer must make the refund request within a maximum period of 30 days of receiving our email confirming successful payment for our professional services ("the request period"). After this period of time, no refunds will be approved, except in particular cases (depending on the circumstances of the Customer, which will be assessed solely at the Company's discretion).

If the request period is met, the refund request will be evaluated within 24 hours since its receipt. We will review the reasons and the particular circumstances of your case to assess the approval or denial of the refund requested. In any case, the Customer will be informed in writing of the outcome (approval or denial) of its request.

Remarks:

• In the case that you are requesting a refund for multiple ESTA applications, each request needs to be filled in individually.
• Customers whose ESTA has not been submitted to the Government on the date of the refund request will be considered eligible for a full refund.
• Customers whose ESTA application has been processed will not be considered eligible for a refund of our service fee.
• The fee charged by the Government for the assessment of the approved application is non-refundable.
• Customers whose ESTA application has been denied by the Government are considered eligible for a full refund upon request.
• The costs of ancillary services will not be reimbursed under any circumstances once the service has been processed.

You are solely responsible for the accuracy of all data and documents submitted through our Services. Submitting false, incorrect, or incomplete information may result in delays or rejection of your ESTA application. ESTA Service Central shall not be held liable for errors, delays, or rejections resulting from inaccurate information provided by users.

By using our Services, you consent to receive communications from us electronically. This may include emails, SMS messages, and web-based notifications regarding order confirmations, application updates, service announcements, and promotional offers. You may opt out of promotional communications at any time, though essential service-related messages will continue to be sent.

All content available on the ESTA Service Central website and applications — including text, graphics, logos, icons, software, and layout design — is the intellectual property of U.S. Vital Documents LLC or its licensors. You may not reproduce, modify, distribute, or use this content without our prior written consent.

Your use of the Services is subject to our Privacy Policy, which details how we collect, store, and use your personal information. By using our Services, you consent to the collection and processing of your data in accordance with that policy.

Our Services are provided on an "as is" and "as available" basis. We make no representations or warranties, express or implied, regarding the accuracy, completeness, reliability, or suitability of any information, service, or outcome. ESTA outcomes depend entirely on government authorities, and we do not guarantee approvals or processing times.

To the fullest extent permitted by law, U.S. Vital Documents LLC shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• Delays or rejections of US ESTA applications
• Service disruptions or technical issues
• Loss of data or access
• Reliance on information obtained through the Services

You agree to defend, indemnify, and hold harmless U.S. Vital Documents LLC, its officers, employees, agents, and affiliates from and against any claims, losses, liabilities, damages, or expenses (including legal fees) arising out of:

• Your misuse of the Services
• Your violation of this Agreement
• Your breach of applicable laws or third-party rights

Our platform may include links to or integrations with third-party websites, tools, or services. We are not responsible for the content, policies, or practices of these third parties. Your use of external websites or tools is entirely at your own risk.

We may revise this Agreement from time to time. The latest version will always be posted on our website, with the updated Effective Date indicated at the top. By continuing to use our Services after any changes, you agree to the updated Terms and Conditions.

This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be resolved exclusively in the courts located in Sharjah, United Arab Emirates, unless otherwise agreed under binding arbitration.

For any questions or concerns regarding these Terms, please contact us:

Email: info@estavisacentral.com

We aim to respond to all inquiries within 12 hours.

We retain data for as long as necessary to provide our Services and comply with legal obligations.