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Refund Policy

By using our website and services to apply for a US ESTA (Electronic System for Travel Authorization), you acknowledge and agree to be bound by this Refund Policy and our Terms of Service.

Agreement to Terms

Customer satisfaction is one of the Company's priorities. We offer our customers the option to apply for a refund in the event that they are not satisfied with our professional assistance services. Refund requests must be submitted exclusively through our official Contact Form, as external payment disputes may suspend the review process and delay resolution.

Refund Eligibility

Refund eligibility depends on the status of your application at the time of the request:

Not yet submitted to the Government (Full Refund)

Customers whose ESTA has not been submitted to the U.S. Government on the date of the refund request will be considered eligible for a full refund. The refund request must be submitted within 30 days of payment confirmation via the Contact Form.

Submitted to the Government — ESTA not yet delivered (Partial Refund)

Applies when the application has been submitted to the U.S. Government but the approved ESTA has not yet been sent to the client.

  • Service Fee: 50% refundable
  • Government Fee: 100% refundable

This partial refund covers the manual review and processing work already completed on your application.

Application fully processed — ESTA delivered (No Refund)

Customers whose ESTA has been processed and the approved authorization has already been sent to the client will not be considered eligible for a refund of our service fee. The Government fee is also non-refundable at this stage.

Application denied by the Government (Full Refund)

Customers whose ESTA application has been denied by the U.S. Government are considered eligible for a full refund upon request.

Additional Refund Remarks

  • Refund requests must be submitted within a maximum of 30 days of receiving payment confirmation.
  • For multiple ESTA applications, each request must be filled in individually.
  • Ancillary service costs will not be reimbursed once the service has been processed.
  • If Insurance has been hired, the refund request via Contact Form will provide a full refund of all fees except the Insurance.
  • This policy applies to all processing options, including Standard, Priority, and Fast Track.

If you believe you qualify for a refund, please click the button below to start your refund request.

Start My Refund Request

Timelines

Refund requests will be reviewed within 24 hours of receipt.

Approved refunds will be processed to your original payment method within 72 hours. Depending on your bank or payment provider, the refunded amount may take between 10–15 business days to appear in your account.

If you need any further information about our Refund Policy, please contact us at info@estavisacentral.com.